For the last few weeks, I have had some constant and multiple thoughts on cultural changes that we need to start to do some thinking on.
For the last few weeks, I have had some multiple thoughts on cultural changes that we need to initiate brainstorming solutions for.
1. People at Grace tend to carry a late mentality. I am talking members, attenders and even staff. I know this is in part a reflection of how the world is, but how do we change a system that enables people to be late? Furthermore, how much of this is derived from our staff not being timely in their weekly connections with volunteers? We show up late to services, buy tickets late for events and don't end our meetings when we say we are going to end them.
I suppose maybe we need to create fences and draw clearer lines from the top on down. Start everything on time, no matter what. We do this pretty much for services, but what about meetings and volunteer trainings during the week? Do we create a culture where we just wait for everyone to get there? The trick is creating a balance of making the guests feel welcomed and making those who show up to the service late feel as though they are missing something. Apart from guests, as we start a service; are we valuing those that are timely in seats more or are we paying more attention to the late ones? Thoughts?
I have 2 more to post and will do those in part 2.......